• Comprehensive Benefit Management
• You Have Control, Administration Made Easy
• Become Even More Strategic
• Enrollment Solutions — Service with Results
• Communicate and Be Heard
• Ongoing Solutions, Always By your Side
• Other Value Added Services

Ongoing Solutions, Always By your Side

Project Management:

EBenefits realizes that there are many decisions that need to be made regarding implementing a new benefits administration solution. That's why we assign you an Account Manager who will work with you through every step of the process.

Before you have even decided to work with EBenefits, we provide you with an Account Manager that is fully-accountable to your organization. During the sales process, the Account Manager introduces you to the EBenefits system, works with you to identify your company's goals for the system, and gathers background information about your company to ensure the system is ultimately built to meet your needs. Most importantly, the Account Manager is always available to answer your questions and respond to your concerns, so that you are completely comfortable with the EBenefits solution.

During the implementation process, the Account Manager guides you and your team through the entire process, from initial data gathering to a post-implementation debrief meeting. The Account Manager is 100% accountable for the successful rollout of the EBenefits system to your participants. The Account Manager serves as your primary contact during the implementation and ensures that all other EBenefits team members are delivering the highest level products and services, as well as hitting all key milestone dates.

After the implementation process is complete, the Account Manager continues to be your EBenefits contact going forward. The Account Manager will continue to work with your team to fine tune the EBenefits system, address any change requests, and to develop a strategy and plan for upcoming projects or enrollment periods. This ensures you receive continuity throughout the relationship, eliminating wasted time and energy on acquainting a new Account Manager with your company's needs and history with EBenefits. Our goal is 100% satisfaction throughout the life of the contract.

The Account Managers leverage a robust set of management tools to ensure the program remains on track, that the EBenefits system is built exactly according to your specifications, and that the client services and enrollment teams are fully-trained on your specific needs and desires.

Client Services:

Our service management strategy focuses on providing superior customer and employee support to our clients. We employ talented professionals, provide them with thorough training, and support them with advanced technology to ensure that you and your employees receive the most professional and responsive customer service available. EBenefits client services is available to your employees to answer questions or help with:

• System Access/Registration
• Enrollment or Election Support
• Dependent/Beneficiary Adds/Changes/Deletes
• System Problem Resolution (Tech Support)
• Life Events Processing (including forms to be completed)
• Referrals to vendors on benefit-specific content questions
• Referrals to Human Resources, when appropriate

Client Service Representatives are available to assist your employees Monday through Friday, from 7:00 a.m. to 8:00 p.m., Eastern Time. They are thoroughly trained on your benefits information and provided with ongoing education with daily updates, if needed. Direct access to the EBenefits HR Administration Module allows the Client Service Representatives the ability to view the same screens that your employees are viewing to provide more comprehensive service and assistance to your staff.